Sanas: AI-Powered Accent Equalization for Call Center Workers

The surging demand for voice and speech recognition technologies has attracted numerous providers, including emerging innovators like Sanas. Founded in 2020, Sanas has developed groundbreaking software that leverages AI to modify a speaker’s accent in real-time.

Inspired by a fellow student’s experience with accent discrimination, Sanas’ founders set out to create a solution. The company’s technology analyzes speech and converts it into an output that matches a specified accent while maintaining the speaker’s emotional tone and distinctiveness.

Sanas’ approach sets it apart due to its proprietary AI capabilities, which swiftly recognize and adjust phonetic patterns without compromising the speaker’s unique identity. These models are trained on an extensive database of speech samples, ensuring accuracy and effectiveness.

Recently, Sanas acquired InTone, bolstering its intellectual property portfolio and expanding its customer reach. The company currently serves a diverse range of industries, including healthcare, logistics, and manufacturing, with an impressive annual recurring revenue of $21 million.

Despite potential concerns about the homogenization of accents in call centers, Sanas emphasizes its mission to break down barriers, reduce discrimination, and empower global communication. The company’s recent $65 million funding round, led by Quadrille Capital and Teleperformance, underscores its strong industry support and growth potential.

Sanas’ plans for the future include developing advanced speech-to-speech algorithms, expanding into new regions, and exploring applications in various sectors. The company intends to increase its workforce and establish a new office in the Philippines to tap into the country’s robust contact center industry.

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