Atomicwork, a SaaS startup, has secured a $25 million investment from Khosla Ventures. Harnessing the power of AI, it plans to revolutionize the communication and service delivery sphere among enterprises and their employees.
The IT service management market is replete with solutions aimed at streamlining employee support services. Tools like ServiceNow, BMC Remedy, or Jira Service Management, while useful, demand time and specialized resources for installation. AI offers some solace but it often necessitates a supporting enterprise system. Enter Atomicwork, an AI-driven experience that automates service workflows.
Replacing traditional enterprise systems like ServiceNow, Atomicwork promises to offer a more agile and efficient solution. It integrates with key applications including Microsoft Teams, Slack, Intune, Okta, Notion, Salesforce, and GitHub among others, empowering enterprises and their teams with instant access to work-related services.
CEO Vijay Rayapati defines Atomicwork as a “full-stack AI ServiceNow.” They target global companies with a revenue threshold of $1 billion and a staff of at least 1,000. According to him, Atomicwork could be implemented in just a few weeks, contrasting the multi-year cycles of traditional IT service platforms.
2018 saw Atomicwork’s founding members, Rayapati, Kiran Darisi, and Parsuram Vijayasankar create an AI assistant to automate workflow. Progressing further, they introduced an agentic service management platform capable of providing AI agents that analyze multiple data points and perform tasks across enterprise applications.
While ServiceNow offers similar features, Atomicwork aims to outpace them by designing their software for both humans and AI agents. As per Rayapati, their platform allows even AI agents to seek help as human employees would do.
As of now, Atomicwork uses models from OpenAI, Anthropic, Cohere, and Meta and maintains its clients’ data security by offering them option to own encryption keys for their data or integrate their own model endpoints.
The recent all-equity Series A round, co-led by Khosla Ventures and Z47, included Battery Ventures, Blume Ventures, and Peak XV Partners, raising a total of over $38 million. Atomicwork plans to use the funding to enhance its platform engineering, product, and technology while investing in strategic partnerships for integration expansion.
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